In every product page, we have placed a SIZE CHART button for you to make sure you measure your pet correctly.

Once your order is picked up by a carrier, the shipping timeframe will begin and is as follows:

• 3-5 business days (U.S Standard Shipping)
• 1 business day (Overnight Shipping - U.S Only)
• 2 business days (2-Day Shipping - U.S Only)
• 10-20 business days (International Standard Shipping)
• 3-7 business days (International Expedited Shipping)

Please note: Saturday, Sunday and holidays are not considered business days. Orders with express shipping will not be delivered on weekends.

Yes we do! We currently ship to 220 countries. A shipping cost will be calculated during checkout if your country is eligible for shipping. Even though there usually aren’t any issues, please double check that customs in your country allows entry of the products you have ordered. Zee.Dog is not responsible for any issues that may occur at customs when entering your country. Delivery for standard international shipping ranges from 10-20 business days for shipments to Canada, UK, EU and Australia. For express shipping and all other countries it will typically take about 3-7 business days. International shipping rates vary and will be shown during the checkout process.

Free shipping will automatically apply to orders with a subtotal of $69+ USD and with a U.S address. Please note, this promo is eligible for the continental U.S only. 

Free shipping will automatically apply to orders with a subtotal of $150+ USD and shipped to the UK, Canada, Australia and EU. Please note, Zee.Beds and Zee.Pads are excluded from this promo for international orders due to a surcharge on the size and weight.

All orders over $69 USD are free to ship for the lower 48 States (not including Alaska, Hawaii, Puerto Rico and Guam);

All orders under $69 USD ship for a $7.99 USD flat rate for the lower 48 states.

Orders to Alaska, Hawaii, Puerto Rico and Guam is a $12 USD flat rate.

Express shipping is available for the continental U.S and shipping rates will vary and be calculated at checkout.

We ship to all addresses within the US that the US Postal Service delivers to, including all APO/FPO/DPO addresses.

Once an order is submitted, if you need to update items on your order please contact us as soon as possible. The easiest way would be to create a new order with your updated items and cancel your existing order.

Checkout+ is an optional fee that covers returns and exchanges for your current order, making the process hassle-free. Please note, this coverage applies only to the order it’s purchased with and does not automatically apply to future orders.

No, only one code can be applied per order. Promotional discounts/credits can’t be stacked.

At this time you can’t update the shipping service used for an existing order.

Contact us as soon as possible so we can update the shipping address on your order. We’ll make every effort to update your address. In some cases we may not be able to update your shipping address since we ship so quickly.

Please contact us AS SOON AS POSSIBLE if you’d like to cancel your order. We’ll make every effort to cancel your order before it ships. In some cases we may not be able to cancel your order since we ship so quickly. Orders in transit cannot be canceled.

An email will be sent to you when your order is shipped with the applicable tracking number(s). If you have an account you can login to view your order details. If you can’t locate your tracking number feel free to contact us.

For international orders, you can locate a second link at the top of your first tracking page under “Final Mail Carrier” or “Local Carrier.”

Oh yeah! You can purchase gift cards by selecting GIFT CARDS under the Products menu at the bottom of our site. A code will be emailed with redemption instructions where you can in turn gift to anyone you'd like. It’s the perfect present!

Once you have placed all of your items in the cart, you simply click 'Checkout' and follow the next screen to input your billing and shipping details.

We accept the following payment methods:

• Visa
• MasterCard
• American Express
• Discover
• G-Pay
• Apple Pay
• PayPal

We do not accept:

• Money orders
• Checks
• Canadian coins
• Cashier check

You do not need to be available to sign for your order.

We have a 60-day guarantee for defects only. This does not include damage from wear and tear or chewing issues, only manufacturing defects. Send us an email via hello@zeedog.com with photos of the issue and for further information.

Any defect issues should be brought to our attention within the first 60 days.

We stand behind everything we sell and making sure that you and your dog are happy is our number one priority. If your dog (or you) is not 100% satisfied with your purchase within 45 days from the date of delivery then return it for a credit or refund. No questions asked. The product you are requesting the refund/return must be in brand new/resellable conditions to be eligible.

Note: We are unable to accept returns for any customized products. Please confirm that sizing and all information are correct before completing your order.

If you're not satisfied with your dog products, please return the item(s) for a store credit or full refund for the cost of the item(s). You'll have 45 days from the date of delivery.

Once the returned item is received we will refund you the cost of the item, excluding any shipping costs. In order to process the return, please read through "How to Return an Item." To better serve you in the future, please let us know why you are returning the item. You'll be responsible for the shipping charges associated with sending the return back to us. The original shipping cost is non-refundable. Please allow 7 business days for returns to be processed.

All international returns must be sent as DDP (Delivered Duties Paid). We cannot cover any applicable import duties and taxes for returns and may refuse the return.

If you have any other questions about returns please feel free to contact us.

Please enter your order number and email in the following return portal to initiate a return or exchange:

Start a return

In some cases, you (the customer) are responsible for all shipping costs associated with returning a product back to us. 

For U.S. Orders:

• If you selected Checkout+ at checkout (for $1.99), your return shipping cost is covered. You will not incur additional return shipping fees.
• If you did not select Checkout+, we can provide a return label for $7.99. This fee will be deducted from your refund total.
• You may also choose to ship the item back using your own shipping method. USPS Ground Advantage is typically the most affordable option.

For International Orders:

• We do not cover return shipping or are able to provide return labels for international orders. 
• Orders placed on our direct site (zeedog.com) must be returned to our U.S return address. Regional distributors are unable to process returns for direct purchases.
• All international returns must be shipped DDP (Delivered Duties Paid). We are unable to cover import duties or taxes on returned items. Returns sent with unpaid duties/taxes may be refused.

Please initiate an exchange via the return portal. Currently exchanges can only be processed for U.S orders. 

If you are outside of the U.S, a new order will need to be placed on our site for any new items needed.

In order to receive a refund you must return the old product back to Zee.Dog. It must be in brand new/resalable conditions for the refund to be eligible. The customer must cover the minimal shipping charges to get the product back to us.

The short answer is no. Since you must cover the shipping charges to get the product back to us you can choose whatever carrier you want. On the other hand, if you want the product to actually arrive to us we'd suggest using USPS, UPS, or Fedex. A smart thing to do would be to get insurance for the shipment, just in case, although not necessary. We're not responsible for a product that never makes its way back to us.

Our toys were built to be very tough, but no toy is indestructible. We will exchange it on a one time guarantee (one toy per customer). Please contact us as soon as possible at hello@zeedog.com for more information.

You can return the item to our warehouse for store-credit. Since our system is separate from other stores we can not process refunds, but we will gladly issue a store credit. The amount will be the price of the item on our site. Please contact us via hello@zeedog.com to let us know in advance that you will be making a return.

Click on the button in the top right corner of our site and click on CREATE ACCOUNT.

You don’t! If you do wish to create one, it’s super easy and you can save your addresses and orders for easier checkout next time when you come back!

If you happened to forget your password, try the reset password button. You will receive an email with a new one. If that doesn’t work, contact us ASAP at hello@zeedog.com and we’ll get you sorted out.

Please complete a retailer application here: http://zeedog.com/wholesale If you're located outside the US, we have distributors around the world that are ready to supply our products to your store. For a complete list of them, please send us at email at wholesale@zeedog.com.

If you're interested in becoming an exclusive distributor of Zee.Dog, please contact us at wholesale@zeedog.com and we'll be happy to assist you.

If you are interested in promoting Zee.Dog on your site or social media, please contact our team at affiliates@zeedog.com with details about the partnership that you have in mind.

Please fill out our contact form or send us an email at hello@zeedog.com with as much information as possible (where and when the images will be viewable). We’ll get back to you ASAP.